What does a diagnostic cost, and do I pay if I don't go ahead?
The diagnostic fee is [PLACEHOLDER], and it's credited toward the repair if you approve the work. If you decide not to fix it, you pay the diagnostic and nothing else — no restocking fee, no "we already opened it" surcharge.
How long will it take?
Typical turnaround is [PLACEHOLDER]. Parts availability is the usual delay — if something has to be ordered, you'll know the date before you agree to anything.
Is my data safe? Will I lose my files?
The goal is always to keep your data intact, and we tell you upfront if a repair carries any risk to it. On a failing drive we attempt recovery first. Back up anything irreplaceable before you hand a machine to anyone — including us.
Is a custom build actually cheaper than buying prebuilt?
Not always, and we'll say so. What you reliably get is better parts for the money, no bundled junk, a real upgrade path, and a machine specced around what you actually run instead of a box that hit a shelf price.
Can you work on laptops and Macs, or just desktops?
[PLACEHOLDER — confirm which platforms Zen PC services.] Send the make and model and you'll get a straight yes or no before you drive anywhere.
What if it turns out not to be worth repairing?
You get told that plainly, with the numbers. A ten-year-old laptop needing a board and a screen is not a repair, it's a donation — and we'd rather put that toward a build that lasts you.